Should anything go wrong...
At Lloyds TSB we aim to provide you with the best possible service each and every day. Still, there may be occasions when we have made an error or you may not feel completely satisfied with the service you received.
In these cases, we advise you to file a complaint with your Relationship Manager or directly with our Complaints Officer. We will respond to your complaint within one working day, striving towards an acceptable solution. At the very least, we will contact you to inform you what we are doing about it.
In the unlikely event that we do not handle your complaint to your full satisfaction, we advise you to contact:
Service de médiation Banques Crédit PLacements
Postal address:
Rue Belliard 15-17, boite 81040 Bruxelles
Telephone: +32 (2) 545 77 70
Fax: +32 (2) 545 77 79
Email: ombudsman@ombfin.be